Tuesday, September 17, 2019

Posted at: Aug 25, 2019, 7:02 AM; last updated: Aug 25, 2019, 10:17 AM (IST)

RO firm fined for ‘misleading’ consumer

RO firm fined for ‘misleading’ consumer

Naina Mishra

Tribune News Service

Chandigarh, August 24

The District Consumer Forum Redressal Forum, Panchkula, has directed a Mumbai-based water purifier manufacturer to pay Rs 40,000 to the Haryana State Council for Child Welfare and Rs 43,255 to Surender Mohan of Panchkula.

The complainant said before 2002, he had purchased a water purifier from Eureka Forbes on an exchange offer. He was told that the Reviva Reverse Osmosis (RO) system would discharge more purified water, which was very essential for his family’s good health. He paid Rs 12,500 for the exchange and installation of the system.

The complainant alleged that after some time, he started feeling pain in his knees due to low TDS level in water. He also underwent platelet rich plasma (PRP) therapy four times at IRCC Hospital in Sector 17, Panchkula, at Rs 40,000.

During the treatment, the doctor asked him about the nature/condition of the drinking water being used by him. It was in 2018 that he was apprised by the marketing staff of the company that the Reviva model reduced minerals and nutrients essential for the body and that the complainant should purchase the Magna model, which not only retained, but also fortified essential minerals and nutrients.

The forum held that the complainant was not apprised of the harmful effect of the RO system installed at his house. Rather this was a marketing technique to convince the complainant to purchase the new model.

The forum stated, “Since a large number of consumers may have been affected because of the misrepresentation made by the company to sell its products. Hence, the company should be burdened with exemplary costs and compensation.”


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