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Posted at: Apr 17, 2018, 1:55 AM; last updated: Apr 17, 2018, 1:55 AM (IST)

Big Bazaar penalised

Tribune News Service

Jalandhar, April 16

In a yet another complaint of overcharging against Big Bazaar, the District Consumer Disputes Redressal Forum has directed the company to pay Rs 5,000 penalty for charging Rs 60 extra from a customer Shamsher Singh Bhardwaj of Hoshiarpur. Singh had lodged a case against the manager, Big Bazaar. He alleged that on July 29, 2017, he visited the Big Bazaar store to purchase some domestic items. The price of a stationary kit with MRP of Rs 89 had a Big Bazaar selling price of Rs 59. He purchased two such kits.

He said at the time of payment of the above mentioned bill, the complainant was in a hurry, due to which he did not properly check the bill and rather paid the entire amount as claimed by the store. He said when he reached home, he found that Big Bazaar had cheated him by charging Rs 89 per stationary kit, whereas the discount price mentioned was Rs 59.

The Big Bazaar did not respond to the notices of the forum and no one appeared on its behalf. The case was thus proceeded against ex parte. The forum found that the invoice bill put the price of the stationary kit as Rs 89, whereas Big Bazaar selling price (offer price) was Rs 59 as printed on the wrapper of the packing material.

Since the complainant purchased two kits, he had been charged an excess amount of Rs 60 above the printed price.

The forum represented by President Karnail Singh and member Harvimal Dogra termed it a clear cut case of deficiency and unfair trade practice. They directed the company to pay Rs 5,000, which includes excess amount, compensation for harassment and mental agony and litigation expenses along with an interest of 9 per cent per annum from the date of filing the complaint till its realisation.


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